Skip to main content

DunningRules

Dunning rules describe how payments are for invoices and what action is taken after the defined number of payment attempts have failed to successfully take payment. When an invoice is created it immediately become eligible for payment by the next payment run. If that first payment attempt fails then the invoice enters dunning. In subsequent payment runs invoices in dunning will only be considered for payment if they meet the rules described here.

A dunning rule set can be created and marked as a store's default. All invoices in that store will then perform dunning as described in that rule. Each rule describes a strategy for payment attempts and an action that is taken after all payment attempts have failed.